MNJ Shoes Offer Shipping and delivery in next 4 business days after placing order.
CASH ON DELIVERY
We provide the cash on delivery service, where our courier partners have the provisions to allow such a form of collection. Please ensure your delivery address is correct when you check out on your purchase, based on which you may or may not get a COD option.
Please keep in mind the points stated below-
• Cash-on-Delivery order is processed upon verification by our operation team either via email or phone call.
• Shipping pin code provided should be in the serviceable area of the above mentioned logistic service.
• Do not accept to open the product to see and check or to return at the time of delivery.
• No credit card/debit card/cheque/demand draft is accepted in COD delivery, only Cash is accepted.
TRACKING YOUR ORDER
We will keep you updated on the status of your order from the date of order till dispatch through our Order Tracking Id. On dispatch of your order, you will receive your shipment details & tracking number by e-mail. You may simply check the status by visiting the courier partner’s website.
If you do not receive our delivery confirmation e-mail or face any issue in tracking your order, please contact us via email or through phone.
In case of Exchange or Replacement of product, kindly apply from your mnjshoes account for exchange due to reasons or let us know by call on 9818185074 or Email us at [email protected]
The pick-up from your Place will be made in the next 5 Business days after placing the exchange request.
If you are not satisfied with a product that you have purchased on the mnjshoes website, please return the product at your cost within 15 working days to the following address
No:4, Adam Street Anna Salai,
On receiving the product back we will initiate refund within 7 business days.
In case the customer wants us to pick up the product then we have following charges.
• For items less than 1500 —- Rs 100
• For items greater than 1500 —- Rs 200
These charges can be deducted from the refund payment.
• Please ensure that the product is returned with its original packing, box (if any),bill, and any other material that came along with the product.
• Please ensure you ship the products within 15 days of purchase.
• The returned product must be in unused condition as we cannot issue refunds for products that show signs of use. If these steps are taken, the original purchase amount will be credited to your account.
Your full refund will be processed within 7-10 working days of us receiving the product.
In case your product fails to reach us within the time or there is some other issue, we will advise and provide you whatever best assistance our customer care is capable of.